Privacy Policy

Last updated: 12 September 2026

This policy explains what information we collect when you use mirrorofthought.com.au, how we use it, and your rights. It covers the website only. Information you give us as a client of the clinic — including health information — is handled under our Clinic Privacy Policy, which is available in clinic and on request.

We are bound by the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

What we collect

Information you give us. When you use the contact form we collect your name, email address, phone number, what you are contacting us about, and anything you write in the message field. If you tell us you are enquiring on behalf of a child or teenager, we collect that too.

Booking information. Appointments are booked through Halaxy, a third-party practice management system. Information you enter there is collected by Halaxy under its own privacy policy and stored in our clinic records.

Information collected automatically. Like most websites, we collect technical information about your visit: IP address, browser and device type, the pages you view, how you arrived at the site, and how long you stay. This is collected through Google Analytics and is aggregated and not used to identify you.

How we use it

We use your information to respond to your enquiry, arrange an appointment, and communicate with you about the clinic's services. We use analytics information to understand how the website is used and to improve it. If we run online advertising, we may use aggregated analytics data to measure how well it performs. We do not send marketing emails unless you have asked to receive them, and you can unsubscribe at any time.

Young People

This clinic sees clients aged 12 and over. If you are under 18 and contact us through the website, we may need to involve a parent or guardian before providing services. How we handle information about young clients, including their right to confidentiality, is set out in our Clinic Privacy Policy.

Sharing Information

We do not sell personal information.

We share information only with service providers we need to run the website and the clinic, and only to the extent needed for that purpose. Currently these are: Squarespace (website hosting and contact form), Halaxy (bookings and practice management), and Google (analytics and, if applicable, advertising). Each is bound by its own privacy policy and, where they act on our behalf, by our instructions. Some of these providers store data outside Australia, including in the United States. By using the website you acknowledge that your information may be transferred to and stored in those countries.

We may also disclose information where the law requires it — for example under a court order or subpoena — or where necessary to prevent a serious threat to someone's life, health or safety.

Cookies & Analytics

The website uses cookies for Google Analytics and for basic site functionality. Cookies are small files stored in your browser; they do not give us access to your device or to personal information you have not provided. You can block or delete cookies in your browser settings. If we advertise through Google Ads, Google may place cookies to measure whether an ad led to a visit or an enquiry. You can opt out of personalised advertising through your Google account settings.

Storage & Security

Contact form submissions are stored in Squarespace and forwarded to our clinic email. We take reasonable steps to protect your information from misuse, loss, and unauthorised access, and we delete website enquiry data once it is no longer needed or has been transferred to clinic records. If a data breach occurs that is likely to cause you serious harm, we will notify you and the Office of the Australian Information Commissioner as the Notifiable Data Breaches scheme requires.

Access, Correction & Complaints

You can ask to see the personal information we hold about you, or ask us to correct it, by contacting us using the details below. We will respond within 30 days.

If you have a concern about how we have handled your information, contact us first and we will try to resolve it. If you are not satisfied with our response, you can complain to the Office of the Australian Information Commissioner at oaic.gov.au.

Links to other sites

The website links to other sites, including Halaxy and Instagram. We are not responsible for their privacy practices. This policy applies only to mirrorofthought.com.au.

Changes to this policy

We may update this policy from time to time. The date at the top shows when it was last changed. Continued use of the website after a change means you accept the updated policy.

Contact

Mirror of Thought Psychology Suite 1.01, Level 1, 20 Falcon Street, Crows Nest NSW 2065 hello@mirrorofthought.com.au

(02) 9223 5184